Privacy Policy
What we collect, why we collect it, and the control you have.
Draft wording. This document should be reviewed by a qualified legal professional before public launch.
Information you provide
Details you enter yourself, including your account details, profile content and any support request you send us.
Account information
Your email address, date of birth and authentication details.
Profile information
Your first name, photographs, bio, relationship status, lifestyle answers, interests, prompts and what you are looking for.
Identity verification information
Information required to complete identity checks is handled by our verification provider.
Document numbers and document images are never stored in your public profile and are never shown to other members.
Age verification
We record whether your age has been confirmed as 18 or over.
Face / liveness verification
We record whether a face check was completed. Other members never see face-check imagery.
Location information
While you use discovery features we process your device location to work out who is nearby.
Other members only ever receive general proximity categories. Coordinates are never shown to them.
Subscription and payment information
Our payment provider processes your payment. We store your membership tier and billing period, not your card details.
Messages and interactions
Say Hi requests, connections and messages, so the service can function and so we can investigate reports.
Reports and safety information
Reports, blocks and moderation decisions, kept so we can keep the community safe.
Device and technical information
Basic technical data such as device type and app errors, used to keep the service working.
Why information is processed
To operate discovery, to verify that members are real adults, to keep people safe, to process subscriptions and to meet our legal obligations.
How information is used
We use it to run the features you have chosen to use. We do not sell your personal information, and we never sell location as a tracking product.
Service providers
We share the minimum necessary with providers who host our infrastructure, verify identity and process payments.
Identity verification providers
Verification is performed by a specialist provider under their own privacy terms.
Payment providers
Payments are handled by our payment provider. Raw card details never reach us.
Data security
Access to personal data is restricted, and sensitive verification data is kept out of anything other members can see.
Data retention
We keep information for as long as your account is active, and afterwards only where we need it for safety, legal or accounting reasons.
User controls
You control your Single Signal, your discovery settings, your location permission, Crossed Paths, your blocked list and your profile content.
Account deletion
Deleting your account removes your profile from discovery and ends your interactions with other members.
Your privacy rights
Depending on where you live you may have rights to access, correct, export or erase your personal information. Contact us and we will help.
Children and the under-18 restriction
Who is Single? is strictly for adults aged 18 and over and is not directed at children.
Policy changes
If we make a significant change we will make it clear in the app.
Contact
Use the Contact Us page for any privacy question.